The Role

We are looking for a technically minded and proactive Digital Operations Executive to support the project management & digital advertising operations teams. Reporting to the Digital Operations Lead, you will be responsible for overseeing tagging implementation, maintaining GTM containers, and ensuring consistent and accurate tracking across a wide range of digital campaigns. You will be responsible also for managing external tagging implementation and making sure that the appropriate procedures are followed. You’ll also provide hands-on support to project managers with admin-related tasks such as CMS updates, task tracking, and creating spreadsheets to log client feedback and amends, also building tagging sheets and ensuring that these are accurate and suitable for individual clients.

Key Responsibilities

• Implement, audit, and troubleshoot tags across websites using GTM.
• Collaborate with analytics and media teams to define and deploy tracking requirements.
• Maintain consistent tracking standards and documentation for pixels, events, and data layers.
• Complete the setup and QA of digital advertising pixels across multiple platforms in GTM (for Meta, CM360, Google Ads, TikTok etc.)
• Assist with debugging tracking issues using tools like Tag Assistant, and browser developer tools.
• Manage GTM containers, testing environments, and publishing working changes in GTM.
• Assist in the audit and validation of conversion tracking and campaign performance data.
• Support Project Managers with administrative tasks, including meeting coordination, agenda preparation, and documentation.
• Assist with tracking project timelines, deliverables, and milestones.
• Manage project-related documentation, ensuring accuracy and accessibility.
• Help organise team meetings and follow up on action items to maintain project momentum.
• Support budget tracking and reporting for digital projects.

Essential Skills

• Strong understanding of GTM, tagging structure, and pixel setup best practices.
• Confident using browser debugging tools and tag QA extensions and developer tools to help identify and resolve issues.
• Ability to understand niche tracking requirements and turn into actionable tag implementation strategies.
• Working collaboratively with media, analytics, and dev teams to deliver precise tracking setups.
• Prioritise responsibilities based on business objectives and deliver high-impact results, with ability to move freely across varying tasks.
• Demonstrate strong attention to detail and problem-solving skills in a fast-paced environment.
• The candidate will develop their understanding of various digital media platforms, as well as gain knowledge of relevant legislation and compliance requirements as they evolve.
• Ad-hoc tasks from the wider digital team may be given as required that might seem outside this scope of work.

Team

As a Digital Executive, you will be a key member of the AKA Digital team, working closely with:

• Digital Ad Operations Lead: Collaborate on tag strategy, platform integrations, and QA processes.
• Project Managers: Provide administrative support, ensure project milestones are met, and help maintain project momentum.
• Digital Team: Coordinate on tracking placement, code deployment and collation, and technical troubleshooting.

Your contributions will directly impact data accuracy, campaign measurement, and the operational smoothness of our digital strategies.

Other Duties as Assigned

AKA is a fluid and rapidly changing organisation. This position profile reflects the general nature and level of work assigned to the role. It does not restrict management's right to reassign duties or responsibilities at any time based on business needs if the work is similar, related, or a logical assignment

Benefits

• 25 days holiday
• ‘Telus Health’ EAP scheme for you and your family. Giving you access to free independent advice on Life, Health, Family, Money and Work matters
• Holiday Buy Back
• Friends & Family Theatre Ticket
• New Business Incentives
• Recruitment Incentives
• Pension Scheme*
• Interest Free Travel Loan*
• Ride to Work Scheme*
• Childcare Vouchers*
• Death in Service
• Flexible/Hybrid Working
• Critical Illness
• Enhanced Parental Leave